Bandwidth’s internal provisioning tools had become fragmented following the Voxbone integration, making everyday operational tasks slower, harder to navigate, and difficult to scale across regions. I redesigned the experience around how teams actually worked, replacing inconsistent country-based workflows with a clearer task-oriented structure that improved speed, visibility, and operational confidence.
Bandwidth helps global enterprises activate numbers across highly regulated markets. The inherited Requirements Packages flow was inconsistent, opaque and error-prone. I redesigned the experience to bring clarity, predictability and a guided, self-serve journey that reduced escalations, improved completion speed and strengthened operational efficiency.
Data-driven discovery research to uncover user needs, behaviours, and opportunities informing decisions through interviews, testing, analytics, and AI-assisted insights.
Strategic frameworks, IA, and end-to-end journey mapping that align product goals with user needs and business impact.
Crafting intuitive, accessible, and visually cohesive interfaces that elevate usability and deliver frictionless digital experiences.
Scalable, token-driven design systems built for consistency, accessibility, and rapid multi-squad delivery across enterprise products.
Improving design efficiency with processes, governance, tooling, and cross-team alignment-boosting delivery speed and reducing operational friction.
Embedding WCAG-aligned accessibility from foundation to release-ensuring digital experiences are inclusive, compliant, and usable for all.
Responsive digital products created with a strong blend of user-centric design, brand clarity, and UX excellence.
Using Al to accelerate discovery, prototyping, content generation, and insight analysis-driving smarter decisions and faster delivery.