Bandwidth's internal teams rely on Inventory Management to provision, organise, and maintain global telephone number inventory across multiple regions. Following the Voxbone integration, I redesigned the experience to create a clearer, more predictable workflow that helped operations teams work faster and with greater confidence.
Bandwidth helps global enterprises activate numbers across highly regulated markets. The inherited Requirements Packages flow was inconsistent, opaque and error-prone. I redesigned the experience to bring clarity, predictability and a guided, self-serve journey that reduced escalations, improved completion speed and strengthened operational efficiency.
Data-driven discovery research to uncover user needs, behaviours, and opportunities informing decisions through interviews, testing, analytics, and AI-assisted insights.
Strategic frameworks, IA, and end-to-end journey mapping that align product goals with user needs and business impact.
Crafting intuitive, accessible, and visually cohesive interfaces that elevate usability and deliver frictionless digital experiences.
Scalable, token-driven design systems built for consistency, accessibility, and rapid multi-squad delivery across enterprise products.
Improving design efficiency with processes, governance, tooling, and cross-team alignment-boosting delivery speed and reducing operational friction.
Embedding WCAG-aligned accessibility from foundation to release-ensuring digital experiences are inclusive, compliant, and usable for all.
Responsive digital products created with a strong blend of user-centric design, brand clarity, and UX excellence.
Using Al to accelerate discovery, prototyping, content generation, and insight analysis-driving smarter decisions and faster delivery.